Returns & Exchanges

At The Keystone, we stand by the quality of our fashion pieces and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. We strive to ensure every customer finds their perfect fit and style with complete peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange is processed.